Terms and conditions
Terms and Conditions
These Terms and Conditions regulate browsing and commercial transactions carried out on the Red Monkey online store, ensuring a commitment to transparency and rigor between the brand and the customer.
01 Registration and Customer Account
Mandatory Registration: To make purchases, it is necessary to register, providing essential data for future transactions and communications.
Identification: The customer number corresponds to the phone contact associated with the tax identification number (NIF) entered. For invoicing with a different NIF, a new registration with a distinct email and contact will be required.
Security: The user is responsible for the confidentiality of their password and for all activities carried out on their account.
02 Products and Prices
The prices presented are valid at the time of the order. Shipping costs are calculated based on the purchase value and indicated at checkout.
Red Monkey reserves the right to change prices and commercial conditions at any time. Promotional campaigns have limited stock and are exclusive to the online store.
03 Availability and Orders
Processing depends on stock availability. In case of stockout, we will contact the customer to inform them of deadlines or alternatives. The order is only considered complete after payment confirmation.
04 Right of Withdrawal
The customer has 30 days to exercise the right of withdrawal after receipt. The product must be in perfect condition and show no signs of use.
Exclusion: This does not apply to personalized items (names, dates, photos), unless there is a manufacturing defect.
05 Cancellations
You can request cancellation before the order is processed. Red Monkey reserves the right not to process orders with inconsistent data or misconduct.
06 Intellectual Property
All content on the website is the property of Red Monkey. Reproduction, distribution, or use without prior authorization is expressly prohibited.
Red Monkey
Estrada Principal nº8-6, nº129, Taveiro
2475-041 Benedita, Portugal
+351 910 096 478
geral@redmonkeyfashion.com
